Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. NO CANCELLATIONS WHATSOEVER ON ORDERS.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@mercymainco.com. If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Refunds
Thank you for your purchase! We hope you love your items. However, if you are not completely satisfied for any reason, you may return the item(s) for store credit only or exchange for something else you’d like.
- If the new item costs less than the original, you will be issued the difference as store credit.
- If the new item costs more than the original, you will be responsible for paying the difference.
As a small business, we do not offer 100% full refunds unless the item is damaged. We are happy to exchange or issue store credit for your purchase. Exchanging for a different item will require a $7 reship fee. All returned items must be in new and unused condition.
You can always contact us with any return questions at info@mercymainco.com.